Shipping Policies

Shipping Unit:
  • Orders within Ho Chi Minh City and Hanoi: Delivered by Titan’s shipping unit
  • Orders outside Ho Chi Minh City and Hanoi: Delivered by Giao Hàng Nhanh.
Shipping cost:
Province Size L Size M Size S
Ho Chi Minh, Hanoi Free shipping Free shipping Free shipping
Other Titan employees will contact customer ahead
Delivery Time:
  • 2 – 3 days from order confirmation for orders within Ho Chi Minh City and Hanoi.
  • 4 – 7 days for other provinces.
  • In case the order is not available in Ho Chi Minh City or Hanoi, the delivery time will be flexible to include the time for transferring goods, and Titan staff will inform the customer specifically before confirming the order.
  • Delivery time applies to all days of the week for Ho Chi Minh City and Hanoi. For other provinces, delivery time applies only to working days, excluding Saturdays and Sundays.

Allocation of Responsibilities for Merchants and Logistics Service Providers Regarding Documentation in the Delivery Process

Responsibilities of Titan:
  • Titan is responsible for delivering all goods to customers, accompanied by invoices and relevant product documentation.
  • Notes:
    • All orders are pre-packaged and sealed by Titan before shipment.
    • The logistics provider is only responsible for transporting goods under the principle of “intact and sealed packaging.”
Information on the Packaging of All Orders:
  • Recipient Information: Includes recipient’s name, phone number, and address.
  • Order Tracking Code: A unique code for each order.
Ensuring Goods Safety:
  • We include valid financial invoices or delivery notes for the products in the shipment (if applicable) to ensure proper documentation.
Compliance with Governmental Regulations:
  • Titan is obligated to provide sales invoices to competent state authorities upon request.
Purpose of Financial Invoices or Delivery Notes:
  • These documents serve as the basis for handling complaints, such as determining the market value of the goods, ensuring lawful circulation of goods, etc.